Frequently Asked Questions
Everything you need to know about your Premiata experience.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your delivery in real-time.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please use our online portal to initiate a return request.
Do you ship internationally?
Yes, Premiata ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I determine my correct size?
Each product page features a detailed size guide. We generally recommend sizing down for our sneakers as they tend to run slightly large.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and seamless transactions.
How should I care for my Premiata shoes?
To maintain the quality of the leather and technical fabrics, we recommend using a soft damp cloth for cleaning and avoiding direct exposure to heat sources.